Privacy Policy

This Privacy Policy explains how Australia Taxi Service, trading as Chauffeur Australia (“we”, “us”, “our”), collects, uses, discloses and protects personal information when you visit our website or book a chauffeur transfer through our platform.

We are committed to handling personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By using our website or booking a transfer with us, you agree to the collection and use of information as described in this policy.

This policy applies to all visitors to our website and to anyone who submits a booking request, whether travelling for business, leisure, or any of the specific occasions our chauffeur services cover, such as airport transfers, weddings or corporate travel.

We collect information you provide directly, such as your name, email address, phone number, pickup and drop-off locations, flight or travel details, and any special requests included with a booking.

We also collect limited technical information automatically when you use our website, including your IP address, browser type, device information and general usage data, to help us operate and improve our services.

Where relevant to a specific service, we may also collect additional details you choose to provide, such as flight numbers for airport pickups, cruise line and terminal details, or venue information for wedding and event bookings.

We do not typically collect sensitive information, such as health or medical details, unless you choose to share it with us to arrange appropriate accessibility support for a booking.

We use your information to process and confirm bookings, coordinate chauffeurs and vehicles, provide customer support, send booking confirmations and updates, and maintain the security and functionality of our website.

We may also use information, with your consent where required, to improve our services, understand how our website is used, and occasionally communicate offers or updates relevant to our services.

Information is also used internally to resolve customer support enquiries, investigate and address complaints, and maintain accurate records of past and upcoming trips across our platform.

Our website uses cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and support core website functionality such as completing a booking form.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website, such as retaining your booking details between steps.

Some cookies are essential to the operation of our booking form and cannot be disabled without affecting your ability to complete a booking, while others, such as analytics cookies, are optional.

We do not currently respond to browser “Do Not Track” signals, as there is no consistent industry standard for how these signals should be interpreted.

Where payment is required, transactions are processed through a secure, independent payment provider. We do not store complete card numbers or card security codes on our own systems.

Limited payment metadata, such as a transaction reference or the last digits of a card, may be retained for booking records, receipts and dispute handling.

Our payment provider maintains its own security and compliance standards for handling card data, and any payment details you enter are transmitted directly to that provider rather than stored on our servers.

Booking information — including pickup and drop-off addresses, travel dates and times, passenger numbers and any vehicle or driver preferences — is shared with the chauffeur and vehicle assigned to your trip so your transfer can be carried out as booked.

We retain booking records to manage current and future trips, respond to enquiries about past bookings, and meet our own record-keeping obligations.

If your booking involves multiple legs or a return journey, we may link those bookings together in our records so your trip is managed consistently from start to finish.

We work with trusted third parties to operate our service, including payment processors, mapping and routing providers, and affiliated chauffeur and vehicle operators who fulfil bookings on our platform.

These providers only receive the information necessary to perform their function and are expected to handle it in line with applicable privacy laws. We do not sell personal information to third parties.

Where a booking is fulfilled by an affiliated chauffeur or operator rather than directly by us, relevant trip details are shared with them solely for the purpose of carrying out your transfer.

We periodically review the third parties we work with to help ensure they maintain appropriate standards for handling any personal information shared with them on our behalf.

We use Google Analytics to understand how visitors interact with our website, including which pages are viewed and how visitors navigate between them. This helps us improve our content and booking experience.

Google Analytics uses cookies to collect this information in an aggregated, largely anonymised form. You can opt out of Google Analytics tracking using your browser settings or available browser extensions.

Data collected through Google Analytics is subject to Google’s own privacy practices, and we encourage you to review Google’s privacy policy for further detail on how that data is handled.

We use analytics data in aggregate to identify which pages and services are most useful to visitors, rather than to identify individual users.

We send transactional communications, such as booking confirmations and driver details, as a necessary part of providing our service. These cannot be opted out of while you have an active booking.

Where we send marketing or promotional communications, you can opt out at any time using the unsubscribe link included in those messages, or by contacting us directly.

Opting out of marketing communications will not affect your ability to make bookings or receive essential trip-related updates for any current or future reservations.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing bookings, customer support, legal and accounting obligations, and dispute resolution.

When information is no longer required, we take reasonable steps to securely delete or de-identify it in line with our data retention practices.

Retention periods may vary depending on the type of information and any applicable legal or regulatory requirements, such as financial record-keeping obligations relating to processed payments.

If you close your account or ask us to stop contacting you, we will retain a minimal record of that request so we can honour it going forward.

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

While we take security seriously, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of information you provide to us.

Access to personal information within our systems is limited to staff and contractors who need it to perform their role, such as processing bookings or providing customer support.

If we become aware of a data breach that is likely to result in serious harm, we will take steps to notify affected individuals and relevant authorities in accordance with our legal obligations.

You have the right to request access to the personal information we hold about you, and to request that inaccurate or outdated information be corrected.

You may also request deletion of your personal information, subject to our legal and record-keeping obligations. If you believe we have mishandled your personal information, you may lodge a complaint with us directly, or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us using the details in the Contact Information section below. We will respond to reasonable requests within a reasonable timeframe.

We may need to verify your identity before actioning certain requests, to make sure personal information is only accessed, corrected or deleted by the person it belongs to.

Our services are intended for use by adults booking transport on their own behalf or for family members travelling with them. We do not knowingly collect personal information directly from children.

If you believe a child has provided us with personal information without appropriate parental or guardian involvement, please contact us so we can address it.

Where a booking includes children as passengers, only the information necessary to arrange appropriate transport, such as child or booster seat requirements, is collected as part of that booking.

Some of the third-party providers we use to operate our website and services, such as cloud hosting and analytics providers, may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain a standard of data protection consistent with the Australian Privacy Principles.

We do not directly transfer personal information overseas outside of the ordinary operation of these third-party service providers used to run our website and booking systems.

If you have questions about where your information is stored or processed, you are welcome to contact us for more detail on the specific providers involved.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other operational reasons.

Any changes will be published on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Continued use of our website or services after an update to this policy constitutes acceptance of the revised terms described in it.

If you have any questions about this Privacy Policy or how your personal information is handled, please get in touch using the contact details below.

We aim to respond to all privacy-related enquiries promptly and are happy to explain any part of this policy in more detail if needed.